Frequently Asked Questions
Your guide to scents, shipping, and everything in between.
Are your fragrances 100% authentic?
Yes, every product sold on FragranceUSA is guaranteed to be 100% authentic. We source our inventory directly from authorized distributors and reputable wholesalers.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental USA. Orders are processed within 24 hours of placement, excluding weekends and holidays.
What is your return policy for opened perfumes?
To maintain hygiene standards, we only accept returns on unopened and unused products in their original cellophane packaging within 30 days of purchase.
Do you offer international shipping?
Currently, FragranceUSA only ships to addresses within the United States and U.S. territories due to international regulations regarding the transport of alcohol-based liquids.
Why does my perfume smell slightly different than my last bottle?
Fragrance formulations can vary slightly due to batch variations or industry reformulations. Additionally, factors like storage temperature and the age of the bottle can impact the scent profile.
How should I store my fragrances to ensure they last?
We recommend storing your bottles in a cool, dark place away from direct sunlight and humidity, such as a bedroom drawer or cabinet, rather than a bathroom.